WHAT DOES 'PREORDER' MEAN?
Essentially it means that anything labelled 'PREORDER' is made to order. As I am a small business, I cannot afford to keep crazy amounts of stock on hand. Hence, I have enlisted the help of other Australian small businesses to make the products for me as the orders come in. This does mean that your order may take a little longer than normal to get to you, but please know it is because it is lovingly getting made JUST FOR YOU!
WHAT IS THE DIFFERENCE BETWEEN THE JUMPER AND THE SWEATER?
The main difference between the two is the weight of the material. Both are fleece, but the sweater is a thinner material. The sweater is also a 'slim fit' design, meaning it runs a little smaller than the jumper. If in doubt, do not hesitate to email us!
WHAT SIZE TIGHTS SHOULD I ORDER?
Please be sure to check your measurements carefully against our sizing charts. Be sure to pick the LARGER or your bum and waist measurement. Hip measurement is taken around the fullest part of your bum. Please DO NOT size down with tights.
DO YOU HAVE ANYTHING THAT IS AVAILABLE RIGHT NOW?
Anything that I have that is READY TO SHIP will be labelled.
IF I ORDER A BUNCH OF PRODUCTS, BUT SOME ARE PREORDER, WILL THEY ALL ARRIVE TOGETHER?
Yes, they will. We will hold onto your ready to ship products until your preorder item/s arrive. If you desperately need your ready to ship items first, please contact us and we will see what we can do for you!
WHAT IS YOUR RETURNS POLICY?
Majority of our items are PREORDER, meaning it is made to order. For this reason, we cannot offer any refunds or returns on items where you have incorrectly chosen the wrong size or colour. PLEASE TRIPLE CHECK THE SIZE GUIDE before placing your order, to ensure you are ordering the correct size.
If you have received an item that is faulty, please be sure to let us know.
WHEN CAN I EXPECT TO RECEIVE MY ORDER?
It will ultimately depend on what you have ordered. Any PREORDER items will have an approximate turnaround time given in the product description. For most items, it is about a 2-4 week turnaround time.
DO YOU SHIP INTERNATIONALLY?
Unfortunately at this stage of our business, we cannot offer international shipping. That may change in the future, and if it does, we will be sure to let you all know!
Got a question that you don't see here? Please feel free to email us and we will get back to you ASAP!